Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, products, or services. We comply with all major U.S. state privacy laws.

2. Information We Collect

A. Information You Provide

• Name, email address, phone number
• Business information
• Billing information processed through third-party providers
• Messages submitted through forms, chat tools, or service requests

B. Automatically Collected Information

• IP address
• Browser type, device type, and operating system
• Usage analytics and interaction logs

C. Information From Third Parties

• Publicly available business information
• CRM or marketing data you integrate
• Social media profile information when interacting with us

3. How We Use Your Information

• Provide, maintain, and improve our services
• Respond to inquiries and support requests
• Process billing and transactions
• Send service updates and marketing communications
• Enhance security and prevent fraud
• Analyze performance and customer interactions
• Comply with legal obligations

4. How We Share Information

We do not sell personal information.

Information may be shared with:

• Service providers who perform work on our behalf
• Legal authorities when required
• Successor entities in the event of business transfers

5. Cookies and Tracking Technologies

We use cookies for functionality, analytics, personalization, and security. Users may control cookies through their browser settings.

6. Your Privacy Rights

Depending on your state, you may have rights including:

• Access to your personal information
• Deletion of personal information
• Correction of inaccurate data
• Opt-out of targeted advertising and data sharing
• Data portability
• Limiting the use of sensitive personal data
• Non-discrimination for exercising privacy rights

7. Exercising Your Rights

Email: privacy@d20web.com

Verification may be required before processing requests.

8. Data Security

We use administrative, technical, and physical safeguards to protect personal information, though no system is completely secure.

9. Data Retention

We retain personal information only as long as necessary for business, legal, or operational purposes. When no longer needed, it is deleted or anonymized.

10. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our services.

11. AI Tools and Automated Systems

Messages submitted through automated systems or AI features may be logged for quality assurance and troubleshooting. Data is not used to train public AI models.

12. Children’s Privacy

We do not knowingly collect information from children under the age of 13.

13. Changes to This Policy

Updates to this policy will be posted with a new revision date.

14. Contact Information

D20Web LLC

Email: privacy@d20web.com