Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, products, or services. We comply with all major U.S. state privacy laws.

2. Information We Collect

A. Information You Provide

• Name, email address, phone number
• Business information
• Billing information processed through third-party providers
• Messages submitted through forms, chat tools, or service requests

B. Automatically Collected Information

• IP address
• Browser type, device type, and operating system
• Usage analytics and interaction logs

C. Information From Third Parties

• Publicly available business information
• CRM or marketing data you integrate
• Social media profile information when interacting with us

3. How We Use Your Information

• Provide, maintain, and improve our services
• Respond to inquiries and support requests
• Process billing and transactions
• Send service updates and marketing communications
• Enhance security and prevent fraud
• Analyze performance and customer interactions
• Comply with legal obligations

4. How We Share Information

We do not sell personal information.

Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties for marketing or any other purpose. This includes affiliate partners, data brokers, and advertising networks.

Information may be shared with:

• Service providers who perform work on our behalf (e.g., Twilio for SMS delivery)
• Legal authorities when required by law
• Successor entities in the event of business transfers

5. Cookies and Tracking Technologies

We use cookies for functionality, analytics, personalization, and security. Users may control cookies through their browser settings.

6. Your Privacy Rights

Depending on your state, you may have rights including:

• Access to your personal information
• Deletion of personal information
• Correction of inaccurate data
• Opt-out of targeted advertising and data sharing
• Data portability
• Limiting the use of sensitive personal data
• Non-discrimination for exercising privacy rights

7. Exercising Your Rights

Email: privacy@d20web.com

Verification may be required before processing requests.

8. Data Security

We use administrative, technical, and physical safeguards to protect personal information, though no system is completely secure.

9. Data Retention

We retain personal information only as long as necessary for business, legal, or operational purposes. When no longer needed, it is deleted or anonymized.

10. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our services.

11. AI Tools and Automated Systems

Messages submitted through automated systems or AI features may be logged for quality assurance and troubleshooting. Data is not used to train public AI models.

12. SMS / Text Message Communications

D20 Web Design sends SMS text messages to individuals who have explicitly opted in to receive SMS communications from D20 Web Design via web forms on d20web.com.

How We Collect SMS Consent

SMS consent is collected via an explicit opt-in checkbox on d20web.com web forms. By checking this box, you agree to receive SMS communications from D20 Web Design. Consent is not required to receive any service.

Nature of Outreach

Messages are composed and sent manually by the business owner in small batches and are not automated or bulk sent. Each message identifies the sender by name and company, explains the reason for contact, and includes a clear opt-out instruction.

Message Frequency

Message frequency per recipient is limited to a maximum of 4 messages (1 initial contact plus up to 3 follow-ups). Once a recipient replies STOP, no further messages will be sent.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

Reply STOP at any time to permanently opt out of further SMS messages from D20 Web Design. Opt-outs are honored immediately. Reply HELP for assistance.

Non-Sharing of Mobile Numbers

Mobile phone numbers collected or used in connection with SMS communications are never sold, rented, or shared with third parties for marketing or any other purpose. Numbers are used solely to deliver D20 Web Design outreach messages and are processed through Twilio, our SMS delivery provider, under a data processing agreement.

Applicable Policies

SMS communications are governed by this Privacy Policy and our SMS Terms of Service.

13. Children's Privacy

We do not knowingly collect information from children under the age of 13.

14. Changes to This Policy

Updates to this policy will be posted with a new revision date.

15. Contact Information

D20Web LLC

Email: privacy@d20web.com